Policies

Zapyan

POLICIES

This page was last revised on 03/10/2024. For any questions or updates, please contact us at privacy@zapyan.com.

Our commitment

Welcome to Zapyan’s Policy Page. Here, we outline our commitment to transparency, integrity, and compliance across all our operations. Our policies are designed to protect your data, ensure ethical practices, and foster trust in every interaction.

1 - Privacy Policy

We build a range of products that enable the users to do better in their professional world. Our products operate as add-on on existing popular cloud platforms, or as web applications on the cloud platforms, or as mobile applications for Android/iOS platform.

Our products include

Add-ons/ add-ins/ extensions for cloud platforms like AWS services, Microsoft and Google
Customer Intelligence platform
Loyalty manager

What information do we collect?

Personal Information – We collect email address, full name, and photo URL from users through Google account and sign in services or directly in our app.
Account Information – We collect your account information such as plan, validity, history of subscriptions and renewals to the services provided by our products.
Browser Information – We collect information that browser sends when you access our products. This includes IP (Internet Protocol) address, browser name, type, version, operating systems, devices, the pages, the components you visit, the time and date of your visit, the time spent on those pages and other statistics that can be provided by the browser.
Log/Activity Data – We collect logs from our apps to help us investigate issues and improve. We collect activities done by user and performance measures like time taken to execute, throughput.
Location Information – We collect the location of the users when the users accept explicitly to provide location information for services from our products that is requiring location details. This will include GPS, IP address and sensor data from your devices.

How do we use your information?

We use several technologies to collect and store cookies, pixel tags, local storage, REST calls, logs, and databases. In addition, we use third-party services such as Google Analytics that collect, monitor and analyze information.

Provide our services – We use your personal information such as email address to identify yourself and services accessible to you.

Support our services – We use your activity and log details to support our services by investigating, analyzing, and resolving issues faced by you while accessing our products. This also helps us to monitor the outages, blockages or errors in the service and take remedial actions.

Domains and Cloud Platforms: We use the information from zapyan.com domain and associated cloud deployments in GCP, AWS, or Azure cloud platforms. These web applications are accessible from https://www.zapyan.com sub domains of zapyan.com.

Communications – We use your information we collect, like email address, to contact you with information about new features/ releases, newsletters, marketing or promotional materials and other information. If you are interacting with us for any queries, we use your contact information to get back to you.

Security – The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We rely on the underlying cloud platform like Google Cloud Platform to provide security to your information. We do not sell or rent your Personal Information to anyone.

What information do we share?

We share your information only with your consent. Some of the situations include – you are inviting a colleague to join you in accessing our product or you are upgrading the that require your email address to be shared with the payment gateway like PayPal.

We share logs, activities, events that we collect along with the browser information to Google Analytics for visualisation and monitoring purposes.

How to access, transfer or delete your information with us?

We allow users to access, transfer or delete their information stored with us if they authorise to do so. Users need to raise a support request and confirm authorisation to access, transfer or delete their information stored with us. Upon authorisation, our team will fulfil the request and respond back to the request.

We retain the collected personal information in our system to provide you continued service until you ask us with a formal request to delete it.

Changes to the policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the product and service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Support

Your subscription fee does not include support, however, the email effort support will be provided. Please email at privacy@zapyan.com to query or raise a support issue with us. You will get an automated acknowledgement immediately and will get a response within 1 or 2 business days.

2 - Supplier Code of Conduct

At Zapyan, we are committed to upholding the highest standards of ethical conduct, integrity, and responsibility across all aspects of our business. This Supplier Code of Conduct (“the Code”) sets forth the behavioural standards that we expect from our suppliers, partners, and affiliates who provide products or services to Zapyan. We believe that by maintaining these standards, we can positively impact the communities in which we operate, protect human rights, and ensure the long-term sustainability of our business.

1. Ethical Business Practices

Zapyan is dedicated to conducting business with transparency, integrity, and in full compliance with applicable laws and regulations. We expect our suppliers to follow these same high ethical standards.

Compliance with Laws: Suppliers must comply with all relevant local, national, and international laws and regulations.
Anti-bribery and Corruption: We have a zero-tolerance policy towards bribery, corruption, and facilitation payments. Suppliers must not offer or accept bribes, kickbacks, or any form of improper financial or non-financial incentives.
Gifts and Hospitality: Any gifts or hospitality offered must be reasonable, customary, and comply with applicable laws. Suppliers must not offer or accept gifts that could influence business decisions.

2. Labour and Human Rights

Zapyan values the well-being and dignity of all individuals. We are committed to respecting human rights and expect our suppliers to do the same. We do not tolerate any form of exploitation or abuse and expect suppliers to provide a safe, respectful, and inclusive working environment.

Child Labour: Suppliers must comply with local laws regarding the minimum age of employment and ensure that no form of child labour is used.
Forced Labour: Suppliers must not engage in forced, bonded, or involuntary labour. Workers must be free to leave their employment in accordance with local laws.
Fair Treatment: Suppliers must ensure fair treatment and equal opportunity for all workers, including non-discrimination in hiring, compensation, training, promotion, and termination decisions.
Freedom of Association: Workers must be free to form or join trade unions and participate in collective bargaining without fear of retaliation.
Health and Safety: Suppliers must provide a safe and healthy working environment in compliance with local health and safety laws.

3. Fair Pay and Working Conditions

Zapyan expects suppliers to provide fair compensation and working conditions for their employees.

Wages and Benefits: Suppliers must comply with all applicable laws regarding wages, working hours, and benefits. Workers must receive all legally mandated benefits.
Working Hours: Working hours must comply with applicable laws, and overtime must be voluntary, fairly compensated, and within legal limits.
Migrant Workers: Migrant workers must be treated with the same dignity, rights, and respect as other employees.

4. Environmental Sustainability

At Zapyan, we are committed to fostering environmental sustainability across all aspects of our operations and expect the same commitment from our suppliers. Protecting the planet is a shared responsibility, and we encourage suppliers to adopt sustainable practices that minimise their environmental impact and contribute to a greener future.

4.1 Commitment to Net Zero Goals

Suppliers must align their operations with the UK’s environmental sustainability targets. This includes supporting the Environment Agency’s road map for reducing carbon emissions by 45% by 2030, as a key milestone towards achieving organisational net zero by 2045 to 2050. More details about the road map and its objectives can be found in the Environment Agency’s Net Zero Strategy.

4.2 Carbon Emissions and Energy Efficiency

Suppliers are encouraged to adopt measures that reduce greenhouse gas emissions and improve energy efficiency. This can include:

Implementing renewable energy solutions where possible.
Monitoring and managing carbon footprints across the supply chain.
Upgrading equipment and systems to reduce energy consumption.

4.3 Waste Reduction and Recycling

Suppliers should minimise waste generation and promote recycling within their operations. Key practices include:

Reducing the use of single-use plastics and packaging materials.
Establishing robust waste management and recycling programmes.
Encouraging the circular use of materials to reduce landfill contributions.

4.4 Sustainable Sourcing

Ethical and sustainable sourcing is a critical component of environmental sustainability. Suppliers are expected to procure materials responsibly, ensuring minimal impact on natural ecosystems and compliance with all applicable environmental regulations.

4.5 Environmental Innovation

Suppliers are encouraged to invest in innovation to develop environmentally friendly products, processes, and services. This includes leveraging technology and sustainable practices to minimise environmental footprints while delivering high-quality outputs.

4.6 Raising Awareness

Suppliers should foster an environmentally conscious culture among their workforce and stakeholders. This can include:

Training employees on sustainable practices.
Communicating environmental policies and goals internally and externally.
Partnering with organisations to promote community-wide environmental sustainability.

By collaborating with suppliers who share our commitment to the UK’s sustainability targets and the broader global fight against climate change, Zapyan aims to make a lasting positive impact on the environment.

5. Data Protection and Confidentiality

Suppliers must protect the privacy and confidentiality of any data entrusted to them by Zapyan, its clients, or other stakeholders.

Data Protection: Suppliers must comply with all applicable data protection laws, including the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR), where relevant.
Confidentiality: Suppliers must ensure that any confidential information received from Zapyan or its clients is protected and not shared with unauthorised parties.

6. Business Integrity and Conflicts of Interest

Zapyan expects suppliers to act with integrity and avoid situations that may lead to conflicts of interest.

Conflicts of Interest: Suppliers must disclose any potential conflicts of interest that could affect business decisions or their ability to perform under contract.
Anti-Bribery: Suppliers must not engage in any activities that could compromise business decisions or appear to influence those decisions improperly.

7. Compliance and Monitoring

Zapyan reserves the right to monitor and verify that suppliers comply with this Code. Suppliers must provide any requested documentation to demonstrate compliance.

Self-Assessment: Suppliers should regularly assess their adherence to this Code and take corrective actions if necessary.
Reporting Violations: Suppliers must immediately report any violations of this Code. Zapyan provides a confidential reporting channel for this purpose.

8. Social Responsibility and Community Engagement

At Zapyan, we believe in creating a positive impact on the communities where we operate. We recognise that our suppliers play a key role in promoting sustainable development and improving the

social and economic well-being of those communities. As such, we expect our suppliers to demonstrate a strong commitment to social responsibility and actively engage in community initiatives.

8.1 Commitment to Local Communities

Suppliers are encouraged to support the development of the communities in which they operate. This includes engaging in activities that contribute to social and economic progress, such as:

Supporting education programmes and vocational training.
Promoting access to healthcare and well-being initiatives.
Sponsoring or participating in local charitable and cultural events.

8.2 Economic and Employment Opportunities

At Zapyan, we are committed to fostering economic development and creating meaningful employment opportunities, particularly in underserved or economically disadvantaged communities. We take pride in supporting individuals and local economies through initiatives that drive growth and inclusivity.

Our Approach to Economic and Employment Opportunities

8.2.1. Creating Job Opportunities:

We actively hire talent from diverse backgrounds, prioritising individuals from underserved areas. Our hiring practices are designed to offer equal opportunities and contribute to reducing economic disparities.

8.2.2. Supporting Skill Development:

Zapyan offers:

Internships and Apprenticeships: Hands-on experience for individuals seeking to enter the workforce or transition into new career paths.
Training Programmes: Regular workshops and skill-building initiatives tailored to help our employees and community members develop in-demand skills.

8.2.3. Partnering with Local Businesses:

We work closely with regional suppliers and service providers to strengthen local economies. These collaborations not only support local businesses but also create a ripple effect of economic growth within communities.

8.2.4. Diversity and Inclusion:

Our hiring and employment policies ensure inclusivity, providing opportunities for underrepresented groups to excel in the workplace.

8.2.5. Engaging with Educational Institutions:

Zapyan partners with schools, colleges, and universities to align our training programmes with industry needs. This helps students and job seekers acquire the skills required to thrive in today’s digital economy.

How We Fulfil These Commitments

Empowering Local Talent: We actively recruit team members from diverse regions and invest in their growth through tailored development plans.
Driving Economic Impact: By working with local suppliers and contractors, we help create a network of support that contributes to community sustainability.
Ensuring Long-Term Development: Our training programmes are designed not only for immediate skill-building but also for fostering long-term career success.

8.3 Diversity and Inclusion

Suppliers are expected to foster diversity and inclusion within their workforce and avoid discriminatory practices. By creating an environment that welcomes individuals from all backgrounds, suppliers contribute to a more equitable and inclusive society.

8.4 Ethical Sourcing

Suppliers should ensure that their supply chains uphold fair labour practices and ethical sourcing of materials. This includes avoiding exploitative practices and ensuring transparency in sourcing to benefit the local economy.

8.5 Community Partnerships

Suppliers are encouraged to collaborate with local organisations, non-profits, or governmental bodies to address specific community needs. These partnerships can focus on areas such as environmental conservation, educational support, or infrastructure development.

8.6 Environmental Stewardship in Communities

Social responsibility extends to minimising the environmental impact of operations in local communities. Suppliers should implement sustainable practices that:

Reduce waste and pollution.
Protect local ecosystems.
Promote awareness of environmental sustainability among employees and community members.
By aligning with these principles, suppliers contribute to a shared vision of fostering thriving, sustainable, and resilient communities.

9. Conclusion

By working with Zapyan, suppliers agree to adhere to this Supplier Code of Conduct and continuously uphold the ethical, legal, and social standards outlined above. A material breach of this Code may result in the termination of the business relationship with Zapyan.

For questions, concerns, or to report any ethical issues related to our suppliers, please contact us at privacy@zapyan.com.

3 - Anti-Bribery Policy

At Zapyan Ltd, we are steadfast in our commitment to conducting business with the highest standards of ethics, integrity, and professionalism. This Anti-Bribery Policy sets out our zero-tolerance approach to bribery and corruption, ensuring compliance with legal requirements and protecting our reputation.

Policy Objectives

This policy aims to:

Ensure full compliance with the UK Bribery Act 2010.
Prevent the offering, giving, soliciting, or receiving of bribes in any form.
Uphold transparency and ethical practices in all business interactions.
Safeguard the reputation and integrity of Zapyan Ltd.

Scope of the Policy

This policy applies to:

Employees, including permanent, temporary, and part-time staff.
Directors, agents, contractors, and consultants engaged by Zapyan Ltd.
Third parties or individuals acting on behalf of the company.

These groups are collectively referred to as “employees” under this policy.

Definition of Bribery

Bribery is the act of offering, giving, receiving, or soliciting something of value to influence the actions or decisions of an individual with a public, private, or legal responsibility.

Prohibited Conduct

Zapyan Ltd strictly prohibits:

Offering or giving bribes, kickbacks, or improper payments to gain an unfair business advantage.
Soliciting or accepting gifts or favours that may influence business decisions.
Any actions that could be perceived as unethical, corrupt, or unlawful.

Goodwill Gestures and Client Gifts

While gestures of goodwill and gifts can enhance business relationships, they must adhere to legal, ethical, and regulatory standards to avoid any perception of impropriety.

Approval Process

Any gift, gesture, or hospitality exceeding £50 must be reported to and approved by our privacy team (privacy@zapynan.com).
This ensures all gestures are appropriate and not intended to influence business decisions improperly.

Permissible Gestures (From Zapyan Ltd)

Examples of acceptable gestures include:

Branded merchandise: Pens, notebooks, mugs, or T-shirts.
Personalised notes: Thank-you cards, Christmas or birthday greetings.
Event invitations: Industry conferences, VIP events, or product launches.
Complimentary services: SEO audits, consultations, or workshops.
Moderate hospitality: Hosted lunches, dinners, or anniversary celebrations.
Gift cards under £50.
Professional development: Access to relevant training or online courses.

Permissible Gifts (From Clients)

Acceptable gifts from clients may include:

Branded items or small tokens of appreciation.
Meals or event invitations that are proportionate and reasonable.
Gifts for special occasions, such as Christmas or retirements (subject to management approval).

Prohibited Gestures/Gifts

The following are strictly prohibited:

Cash or cash equivalents (e.g., high-value gift cards).
Extravagant or lavish gifts that could suggest undue influence.
Gifts or gestures with an explicit or implicit expectation of business favours or advantages.

Roles and Responsibilities

Employees

Must read, understand, and comply with this policy.
Are required to report any suspected instances of bribery or corruption.
Any Gifts value more than £50 must be submitted to our privacy & legal department

Management

Ensure the policy is effectively communicated and consistently enforced.
Investigate and address any reported incidents promptly.
Any Gifts value more than £50 must be submitted to our privacy & legal department

Reporting Concerns

Employees are encouraged to report any concerns regarding bribery or corruption confidentially to Senior Management or by contacting privacy@zapyan.com.

Record Keeping

To maintain compliance and transparency:

All offers of gifts, gestures, or hospitality must be accurately documented in Zapyan Ltd’s records.
Records must include details such as the value, purpose, and recipient to ensure they align with ethical standards.
Our privacy & legal department is responsible to keep record of all such events being reported by the employees

Training and Awareness

Zapyan Ltd provides regular training to employees to:

Increase awareness of anti-bribery regulations and best practices.
Equip employees to identify and prevent unethical behaviour.
Ensure full compliance with the Bribery Act 2010.

Consequences of Non-Compliance

Failure to comply with this policy may result in:

Disciplinary action, up to and including termination of employment.
Legal consequences, including fines or criminal charges.
Damage to the company’s reputation and client relationships.

Policy Approval and Ownership

This Anti-Bribery Policy has been approved by the Director & Founder and is overseen by:

Head of Legal & Privacy
Company CEO

These individuals are responsible for its implementation, monitoring, and ongoing updates.

Contact Information

For queries or to report a breach of this policy, please contact:

Email: privacy@zapyan.com

Zapyan Ltd is dedicated to fostering a culture of trust, transparency, and ethical excellence. By adhering to this policy, we reaffirm our commitment to conducting business responsibly and with integrity.

4 - Diversity, Inclusion, and Equal Opportunity

At Zapyan Ltd, diversity, inclusion, and equal opportunity are more than policies, they’re the principles that shape how we build our teams, operate our company, and develop leaders for today and the future.

We are dedicated to fostering a culture where every individual feels valued, empowered, and supported. By celebrating diverse ideas, perspectives, and experiences, we nurture innovation and excellence, making Zapyan a place where everyone can thrive.

Our Commitment

We believe that success stems from diversity, respect, and collaboration. A vibrant workplace reflects the richness of the world around us, and we are committed to cultivating an environment where every individual can excel.

How We Achieve This

Development of Leadership: Our leaders are ambassadors of our vision, purpose, and values. They take active steps to prevent discrimination, foster mutual respect, and ensure inclusion remains a priority. By developing leaders who embody these principles, we create a workplace culture that empowers every employee and partner to succeed.
Transparency and Fairness: We are committed to paying our employees fairly, ensuring decisions around compensation, promotions, and opportunities are free from bias. Open discussions about workforce representation and gender pay gaps are encouraged, and we actively work to close any identified disparities. Transparency is central to everything we do, and we guarantee no one will face penalties for being honest.
Strategic Hiring Practices: We actively encourage applications from underrepresented groups, leveraging positive actions to maintain a diverse workforce. Our inclusive hiring practices reach broad talent pools, ensuring we attract and retain individuals who reflect the diverse communities we serve.

Encouraging a Culture of Inclusion

At Zapyan, our approach goes beyond compliance, it’s about building a culture where diversity drives innovation and inclusion fuels collaboration.

Education and Awareness: We educate our teams on the benefits of diversity and how to foster inclusion. Leaders set high standards, creating conditions where every employee and partner can thrive.

Empowered Leadership: Our leaders are empowered to act with integrity and ethics, ensuring decisions support diversity and inclusion. By reflecting the diversity of the teams they lead, our leadership strengthens the company’s commitment to these values.

Equal Opportunity at Zapyan Ltd

Equality is a cornerstone of Zapyan’s ethos. We ensure all employees and partners have equal access to opportunities, resources, and support to achieve their full potential.

Fair and Transparent Policies: Recruitment, promotions, and compensation are based solely on merit and potential. We continually review and refine our processes to ensure fairness at every level.

Accessible Work Environment: We actively remove barriers to ensure all individuals, including those with disabilities, have the tools and accommodations necessary for success.

Reaching Beyond Zapyan

Our commitment to diversity and inclusion extends beyond our company. We’re actively engaging young people from underrepresented groups aged 14-18, offering mentorship, workshops, and

authentic work experiences to inspire the next generation of digital pioneers.

A Snapshot of Our Progress

We believe in clear, honest communication about our diversity, equity, and inclusion journey. Highlights from our 2024 diversity evaluation and inclusion report include:

Gender Representation: 42% Female, 58% Male
Ethnic Diversity: 68% of employees are from ethnic minority groups
Gender Pay Gap Insights: Women earn 1.09% more on average across the company

These metrics guide us in refining our strategies and ensuring our workplace continues to evolve.

2025 Commitments

Continuous Learning: We will seek new ways to enhance inclusivity and equity across the organisation.
Diverse Talent Engagement: We aim to connect with underrepresented talent pools to expand our perspectives and capabilities.
Policy Refinement: We will enhance policies and training to maintain a fair, inclusive, and bias-free environment.
Amplifying Voices: We will revitalise Employee Resource Groups to ensure they have a meaningful impact across the company.

Contact Us

If you have any concerns, questions, or suggestions regarding our Diversity & Inclusion Policy or like to report unfair practice, please contact us at privacy@zapyan.com.

At Zapyan Ltd, diversity and inclusion are not just values; they are the foundation of who we are and how we operate. Together, we are building a workplace where everyone’s unique perspectives are celebrated, and every individual is empowered to succeed.

5 - Environmental Sustainability Policy

Zapyan Ltd is committed to embedding environmental sustainability into every aspect of our operations. We recognise our responsibility to safeguard the environment, reduce our ecological footprint, and contribute to the global effort to combat climate change. This policy outlines our commitment to sustainable practices, providing a framework for continuous improvement in environmental performance and compliance with the UK’s sustainability goals.

1. Objectives

Our environmental sustainability objectives are:

To align with the UK’s environmental sustainability targets and support the Environment Agency’s Net Zero Strategy.
To achieve organisational net zero carbon emissions by 2045 to 2050, with a milestone of reducing carbon emissions by 45% by 2030.
To minimise waste generation and adopt circular economy principles.
To prioritise ethical and sustainable sourcing of goods and services.
To raise awareness and promote environmental responsibility among our employees, suppliers, and stakeholders.

2. Commitment to Net Zero Goals

Zapyan Ltd is dedicated to achieving net zero carbon emissions in line with the UK Government’s and the Environment Agency’s Net Zero Strategy. To meet these goals, we will:

Reduce emissions by 45% by 2030, adopting practices that support energy efficiency and sustainability.
Collaborate with suppliers to ensure their operations align with the UK’s environmental sustainability targets and the Environment Agency’s road map.
Regularly monitor and transparently report progress towards achieving net zero.

3. Carbon Emissions and Sustainable Practices

To reduce our carbon footprint and energy consumption, we are committed to:

Implementing sustainable business practices such as remote working, minimal business travel, and energy-efficient technologies.
Transitioning to renewable energy sources wherever possible.
Conducting regular energy audits and making improvements to reduce emissions.

4. Waste Reduction, Recycling, and Paperless Operations

We are committed to reducing waste through:

Minimising single-use plastics and unnecessary packaging.
Implementing robust recycling programmes across our offices.
Transitioning to a paperless environment as part of our digital transformation. Over the past year, we have reduced paper usage by 95%.

5. Sustainable Sourcing

Zapyan Ltd is dedicated to ethical and sustainable sourcing. All suppliers must:

Align their operations with the UK’s environmental sustainability targets, including the Environment Agency’s road map to reduce carbon emissions by 45% by 2030.
Avoid exploitative practices and ensure fair labour standards within their supply chains.
Collaborate on innovative, sustainable solutions to reduce environmental impact.

6. Environmental Innovation

We strive to lead in environmental innovation by:

Investing in research and development for eco-friendly products and services.
Leveraging digital technologies to optimise processes and reduce waste.
Partnering with organisations and communities to advance green solutions.

7. Employee and Stakeholder Engagement

Building an environmentally conscious culture is a priority at Zapyan Ltd. To achieve this, we will:

Provide training and resources to employees on sustainable practices.
Actively communicate our environmental policies and goals to stakeholders.
Collaborate with local communities to support conservation and education initiatives.

8. Compliance and Monitoring

We are committed to meeting all applicable environmental laws and regulations. To ensure compliance, we will:

Perform regular environmental impact assessments.
Track and evaluate our sustainability initiatives and their outcomes.
Require suppliers to adhere to our environmental standards and monitor their compliance.

9. Community Engagement

Zapyan Ltd supports initiatives that create positive environmental impacts within the communities where we operate. These include:

Sponsoring community-led environmental programmes.
Promoting awareness and education on sustainable practices.
Supporting efforts to protect local ecosystems and biodiversity.

10. Governance and Review

This policy is overseen by the leadership team at Zapyan Ltd, who are responsible for:

Ensuring its implementation throughout the organisation.
Reviewing and updating the policy annually to reflect evolving environmental standards, legislation, and best practices.

Contact Us

For enquiries or to learn more about our Environmental Sustainability Policy, please contact us at:

Email: privacy@zapyan.com

Website: Zapyan.com

By implementing this policy, Zapyan Ltd reaffirms its commitment to environmental stewardship and its role in creating a sustainable future for generations to come.

6 - Community Engagement and Support

At Zapyan Ltd, we believe in making a positive impact not only through our business operations but also by actively contributing to the communities in which we operate. Our commitment to community engagement reflects our core values of responsibility, empathy, and collaboration. We aim to foster meaningful relationships, support growth, and drive social change.

1. Charity Partnerships

We are proud to partner with two leading charitable organisations: Save the Children and WaterAid. These partnerships enable us to make a direct and tangible impact in critical areas.

Save the Children: Supporting initiatives that improve access to education and healthcare for children worldwide.
WaterAid: Helping provide clean water, sanitation, and hygiene solutions to communities in need.

Through regular contributions and active involvement, we aim to enhance the lives of individuals and empower communities globally.

2. Supporting Local Businesses and Entrepreneurs

Zapyan is dedicated to fostering innovation and growth within the business community. Our initiatives include:

Business Support & Guidance: We actively participate in local business events, where we share insights and offer practical advice to entrepreneurs and small businesses.
Mentorship: Providing one-on-one mentorship and strategic guidance to budding entrepreneurs to help them navigate challenges and seize opportunities.
Resource Sharing: Offering expertise in digital marketing, technology, and business strategy to local businesses, empowering them to thrive in a competitive landscape.

3. Empowering the Community

We are committed to creating opportunities and uplifting the communities we serve. Our efforts include:

Education and Skills Development: Hosting workshops and training sessions to equip individuals with skills in technology, marketing, and other professional areas.
Volunteering and Community Service: Encouraging our employees to dedicate time and effort to local community projects, reinforcing our commitment to social responsibility.
Collaborative Initiatives: Partnering with community organisations to address pressing social issues and support sustainable development.

4. Environmental Stewardship

In addition to social contributions, we prioritise environmental sustainability in our community engagement efforts. Initiatives include:

Supporting local conservation projects to protect biodiversity.
Promoting awareness and education on environmental issues through community programmes.
Encouraging community involvement in recycling, waste reduction, and sustainable practices.

5. Building Strong Partnerships

Zapyan believes that collaboration is key to making a lasting impact. By partnering with local councils, educational institutions, and non-profit organisations, we aim to amplify our efforts and

create long-term benefits for the community.

6. Commitment to Inclusivity and Diversity

We celebrate diversity and inclusivity in all our community engagement efforts. Our programmes are designed to ensure equal access and opportunities for people from all backgrounds, promoting a sense of belonging and empowerment.

7. Measuring Impact

We are dedicated to ensuring our community engagement initiatives deliver measurable results. We:

Regularly assess the impact of our contributions.
Gather feedback from beneficiaries and stakeholders.
Adapt our strategies to maximise positive outcomes.

Conclusion

Zapyan Ltd’s commitment to community engagement and support reflects our belief that businesses have a vital role in driving positive change. By building meaningful connections and

contributing to the well-being of society, we strive to create a better, more inclusive, and sustainable future.

For more information or to collaborate with us on community projects, please contact us at privacy@zapyan.com.

7 - Economic and Employment Opportunities

At Zapyan Ltd, we are committed to making a tangible difference in the economy by fostering meaningful employment opportunities, promoting skill development, and supporting future leaders in the digital age. Our initiatives are designed to empower individuals, particularly young talent, to build successful careers while contributing to economic growth and community prosperity.

1. Job Creation and Graduate Employment

We actively recruit recent graduates and young talent as part of our mission to nurture the next generation of professionals.

Graduate Roles: We provide structured roles tailored to recent graduates, offering them the chance to develop critical skills in technology, marketing, and business operations.
Professional Growth: Our supportive work environment and career progression plans ensure that young talent can contribute meaningfully to our business while building strong foundations for their future.

2. Apprenticeships and Skill Development

Recognising the need for practical, hands-on learning opportunities, Zapyan will offer apprenticeships to equip individuals with in-demand skills.

Focus Areas: Apprenticeships will centre on areas such as web development, digital marketing, and automation, reflecting the evolving demands of the digital economy.
Preparing Future Leaders: These programmes aim to not only train apprentices but also prepare them for leadership roles, creating a pipeline of skilled professionals ready to drive innovation.

3. Inclusive Hiring Practices

We prioritise inclusivity in our hiring process to ensure opportunities are accessible to individuals from all backgrounds.

Diverse Workforce: We embrace diversity and actively work to provide opportunities for underrepresented groups.
Community Focus: Our recruitment extends to economically disadvantaged areas, helping to reduce disparities and provide a route to stable employment.

4. Partnering with Educational Institutions

Zapyan collaborates with schools, colleges, and universities to bridge the gap between education and employment.

Industry-Aligned Training: Through partnerships, we align our apprenticeship and graduate programmes with industry requirements, ensuring individuals acquire the skills they need to thrive.
Workplace Readiness: We offer mentoring, workshops, and guest lectures to help students transition seamlessly into the professional world.

5. Driving Economic Impact Through Local Engagement

We understand that supporting local economies goes beyond direct employment.

Engaging Local Businesses: We work closely with regional suppliers and contractors, promoting economic activity within local communities.
Support for Entrepreneurs: By attending business events and providing guidance, we actively contribute to the success of other businesses.

6. Long-Term Impact and Sustainability

At Zapyan, we view employment as a foundation for long-term societal impact.

Upskilling Initiatives: We invest in ongoing training to ensure our employees stay ahead of industry trends and technological advancements.
Career Longevity: By fostering a culture of growth and innovation, we aim to offer sustainable, rewarding careers that adapt to changing times.

A Vision for the Future

Zapyan’s commitment to economic and employment opportunities is not just about creating jobs; it’s about shaping futures. Through our emphasis on graduate hiring, apprenticeships, skill development, and inclusive practices, we aim to build a workforce ready to meet the challenges of tomorrow. Together, we are driving economic growth, empowering individuals, and creating a positive impact on society.

For enquiries or to learn more about our Economic and Employment Opportunities, please contact us at:

Email: hello@zapyan.com

Website: Zapyan.com

8 - Modern Slavery

Our Policies and Practices

Our approach is guided by several key policies that reflect our commitment:

Anti-Slavery and Human Trafficking Policy: Defines our zero-tolerance stance and outlines the preventive measures we implement.
Group Code of Ethics: Ensures integrity and ethical conduct across all business relationships.
Supplier Code of Ethics: Sets clear expectations for our suppliers, prohibiting any form of forced or child labour.

Due Diligence Processes

To combat modern slavery effectively, we have implemented rigorous systems and controls, including:

Risk Identification: Monitoring potential risk areas in our supply chain to identify vulnerabilities.
Risk Mitigation: Taking proactive measures to prevent slavery and trafficking in our supply chain.
Whistleblower Protections: Providing secure channels for employees and suppliers to report unethical practices.

Supplier Compliance

We uphold high standards across our supply chain and expect the same from our suppliers. Our contracts include provisions that strictly prohibit forced labour and modern slavery. We require our

suppliers to:

Adhere to our Supplier Code of Ethics.
Extend these standards to their own suppliers and subcontractors.

Employee Training and Awareness

We believe that informed employees are essential in the fight against modern slavery. All Zapyan staff receive training to:

Understand the risks of modern slavery in business and supply chains.
Recognize and report any signs of exploitation.
Promote ethical practices in their daily work.

Measuring Our Progress

Ongoing Initiatives:

Annual Risk Assessments: Regularly reviewing supply chain risks to address emerging challenges.
Supplier Audits: Monitoring adherence to ethical standards through structured evaluations.
Continuous Improvement: Refining our processes and policies to ensure their effectiveness in combating modern slavery.

Reporting and Accountability

We are committed to transparency and provide updates on our efforts in our annual Modern Slavery Statement. This report details the steps we’ve taken, progress made, and future plans to strengthen our approach.

Our Global Supply Chain

As a global company, our supply chain encompasses various services, including technology procurement, staffing solutions, production services, and business-related support. While the nature of

our business primarily relies on human capital, we extend our ethical practices to all suppliers, ensuring:

No use of forced, bonded, or trafficked labour.
Strict adherence to anti-slavery policies throughout all tiers of the supply chain.

Looking Ahead

In 2025 and beyond, we are committed to:

Enhancing supplier engagement to uphold ethical standards.
Expanding staff training programs to deepen understanding of modern slavery risks.
Strengthening partnerships with organisations working to eradicate modern slavery globally.

Contact Us

If you have any concerns, questions, or suggestions regarding our Modern Slavery Policy, please contact us at privacy@zapyan.com.

Zapyan Ltd remains resolute in its commitment to eradicating modern slavery. Together, we can build a more ethical and equitable future.

9 - Transparent Reporting and Accountability

At Zapyan, we believe that trust is the cornerstone of every successful client relationship. That’s why transparency and accountability are embedded in everything we do. From the very first conversation to ongoing collaboration, we ensure you’re informed, aligned, and confident in the results we deliver.

Our Approach to Transparency and Accountability

We pride ourselves on creating partnerships built on openness and responsibility. Here’s how we bring these values to life for our clients:

Transparency in Every Step

Clear Communication: We prioritise open and honest conversations to keep you informed at every stage of your project. From campaign strategies to detailed progress updates, we ensure you always have a clear view of where things stand.
Defined Deliverables: Before starting any project, we set clear goals and outcomes. Every deliverable, timeline, and responsibility is agreed upon upfront, leaving no room for ambiguity.
Real-Time Insights: With tools like shared dashboards and collaborative platforms, you gain real-time visibility into campaign performance, ensuring full transparency from start to finish.

Accountability You Can Count On

Measurable Objectives: We establish key performance indicators (KPIs) tailored to your business goals. Whether it’s increasing conversions or enhancing customer engagement, our progress is tracked and measured against these benchmarks.
Comprehensive Reporting: Our performance reports provide an honest and detailed breakdown of campaign outcomes. You’ll always know what’s working, what needs adjusting, and how we’re optimising for success.
Proactive Issue Resolution: Challenges are a natural part of growth, but we address them head-on. Our team is committed to identifying and resolving any issues swiftly, keeping you informed throughout the process.

How We Deliver Transparency and Accountability

Collaborative Onboarding: During onboarding, we align on objectives, KPIs, and expectations, ensuring we’re working towards shared goals from the outset.
Transparent Pricing: No hidden fees or surprises. Our pricing models, whether fixed, retainer, or performance-based, are fully disclosed, allowing you to budget with confidence.
Regular Communication: Weekly updates, monthly reports, and quarterly reviews ensure consistent alignment and a shared understanding of progress.
Access to Data: We provide access to raw data and analytics, giving you full visibility into performance metrics, so you’re always in control.

Client-Centric Problem-Solving

At Zapyan, we foster a culture of proactive problem-solving. We encourage early discussions around potential challenges and collaborate with you to find the best solutions. Our regular

performance reviews and feedback sessions are designed to strengthen the partnership and achieve optimal results.

Why Choose Zapyan?

By partnering with Zapyan, you’re not just getting a marketing agency, you’re gaining a dedicated partner that values your success. We work transparently, report honestly, and remain accountable for every decision we make.

Start your journey with Zapyan today, and let’s build a partnership driven by trust, collaboration, and results.

If you have any concerns, questions, or suggestions regarding our Transparent Reporting and Accountability Policy or like to report unfair practice, please contact us at privacy@zapyan.com.

10 - Health and Safety Management Arrangements

At Zapyan Ltd., we are committed to maintaining a safe and healthy work environment for our employees, contractors, and clients. Our approach to managing health and safety is structured around compliance with relevant UK legislation, including the Health and Safety at Work Act 1974, and is embedded into our day-to-day operations.

Health and Safety Policy and Framework

Zapyan Ltd. has an established Health and Safety Policy, which outlines our commitment to identifying, assessing, and mitigating workplace risks. This policy is reviewed regularly to ensure its effectiveness and relevance to ongoing projects. Responsibility for health and safety is assigned to our leadership team, ensuring accountability and oversight.

Risk Management and Control

We conduct risk assessments for all activities, particularly those with significant potential risks. This includes:

Identifying hazards associated with our operations, including office work, remote work setups, and project-based activities.
Evaluating risks and implementing control measures to reduce risks to an acceptable level.
Communicating identified risks and control measures to all relevant personnel.

Training and Competency

Our employees receive regular health and safety training tailored to their roles, ensuring they understand relevant risks and how to mitigate them. For contractors and third-party suppliers, we provide clear guidance on our health and safety standards, requiring them to confirm adherence before commencing any work.

Mental Health & Wellbeing

We recognise the importance of mental health and the wellbeing of our employees. At Zapyan, we prioritise:

Creating an open and supportive culture where employees can discuss any mental health concerns.
Providing resources and tools for employees to manage stress and mental health, such as employee assistance programmes (EAPs).
Promoting a work-life balance, especially for employees working remotely or across time zones, ensuring that workloads are manageable and that downtime is respected.

Remote Work Safety

As many of our teams work remotely, Zapyan ensures all employees working from home:

Are provided with ergonomic and safety guidelines for setting up their home office environments.
Have access to regular health and safety training, including posture and workstation setup guidance.
Are supported with mental and physical wellbeing initiatives, including virtual team-building activities and wellness check-ins.

Contractor Management

When using contractors, we follow a stringent process to ensure alignment with our health and safety expectations:

Prequalification: Contractors are required to provide evidence of their own health and safety policies, risk assessments, and training records.
Induction: Contractors undergo a safety induction specific to the project or site.
Monitoring: We conduct periodic checks to ensure contractors are operating safely and in compliance with agreed-upon standards.

Emergency Preparedness

We have developed clear emergency procedures to address potential incidents. This includes evacuation plans, first-aid readiness, and communication protocols. Employees and contractors are made aware of these procedures as part of their induction.

Continuous Improvement

Zapyan Ltd. is committed to continuously improving our health and safety practices. We achieve this through regular audits, feedback collection, and incident reporting. Lessons learned are used to refine our policies and procedures.

By prioritising proactive risk management and fostering a culture of safety, we ensure that health and safety remains integral to our operations and service delivery.

11 - UK General Data Protection Regulations

Zapyan LTD and its partners (sub-contractors) are committed to full compliance with the UK General Data Protection Regulations (GDPR) and ensuring the protection of data subjects’ rights. We have implemented a range of technical facilities, measures, systems, and processes to uphold GDPR standards, including:

Confidentiality, Integrity, Availability, and Resilience of

Processing Systems and Services:

We employ end-to-end encryption for data both in transit and at rest to maintain confidentiality.
Regular data integrity checks are conducted to prevent unauthorised modifications.
Our system architecture includes redundant storage and failover mechanisms to enhance availability and resilience, with regular data backups to prevent loss.
Access to data is restricted through multi-factor authentication, role-based access controls, and secure, monitored access points, limiting data handling to only authorised personnel.

Compliance with Data Subject Rights:

Our privacy policy is prominently displayed and accessible, clearly explaining data processing activities and informing data subjects of their rights.
To facilitate rights requests, we have established processes to handle data subjects’ requests for access, rectification, deletion, and portability.
Data subject requests are logged and tracked to ensure compliance with response deadlines and facilitate auditing.

Active, Informed Consent:

We ensure all consent requests are clear, specific, and separate from other terms and conditions, meeting standards for active, informed consent.
Consents are tracked and recorded, with withdrawal mechanisms available to data subjects, ensuring they have control over their data at all times.
Our consent records are fully auditable, ensuring ongoing compliance with GDPR standards.

Data Transfers Outside the EU:

Should any transfers of personal data outside the EU be necessary, we ensure that appropriate legal safeguards, such as Standard Contractual Clauses (SCCs) or Binding Corporate Rules (BCRs), are in place to legitimise these transfers.

Records of Processing Activities:

We maintain comprehensive records of all personal data processing activities, including the purposes of processing, data retention periods, and categories of data processed. These records are routinely reviewed and updated.

Regular Testing, Assessment, and Evaluation:

Our data protection policies, processes, and systems are subject to regular internal audits and vulnerability assessments to evaluate their effectiveness.

These measures reflect Zapyan LTD’s proactive approach to GDPR compliance, ensuring data subjects’ rights are safeguarded and their data is processed responsibly and securely.